Return & Refund Policy
At ARTEVA, every piece is handcrafted and delivered with the greatest care. As each work is unique and made by hand, we do not accept returns on items delivered in perfect, undamaged condition. Please read this policy so you know exactly how we handle the rare occasion when something isn't right.
When a Return Is Accepted
A product is eligible for return only if:
- The wrong product has been delivered — not the item selected at order confirmation.
- The product arrives with a genuine quality or manufacturing defect.
- The product is received in a damaged condition.
Please do not accept any package that appears tampered with or damaged on the outside.
The Unboxing Video Is Mandatory
To claim a return for a wrong, defective, or damaged item, you must share a continuous unboxing video — recorded from the moment the sealed package is opened — that clearly shows the issue. This is essential: claims submitted without this video cannot be processed.
How to Raise a Return
Raise your request within 24 hours of delivery via WhatsApp at +91 98311 24941 or by email at info@artevahome.in, along with your order details, clear photographs of the product, and the unboxing video. Our team will review the details for eligibility and respond with your return status within 2–3 working days.
Reverse Pickup
Once your return is approved, we will arrange a complimentary reverse pickup at no additional cost to you. Please ensure the product is unused and packed securely in its original packaging, including all inserts, protective materials, and the invoice. To prevent any damage during transit, wrap the package with multiple layers of bubble wrap and seal it thoroughly with cellotape before handing it over to the pickup partner.
Refunds — Store Credit Only
Approved returns are refunded as store credit only. Store credit is valid for 6 months from the date of issue and can be redeemed on our online store. We do not offer cash refunds. Once the returned piece reaches us and passes a quality check, your store credit is issued, usually within 3 working days.
A Note on Handcrafted Pieces
Slight variations in colour, texture, finish, and size are natural to handcrafted, hand-cast, and mouth-blown pieces, and are part of what makes each one unique. These are not considered defects. We also do not accept returns based on perceived colour differences between the product and on-screen images, as screen resolutions vary. ARTEVA reserves the right to inspect every returned item and holds sole discretion in resolving each request on a case-by-case basis.
Need Help?
Email: info@artevahome.in WhatsApp / Phone: +91 98311 24941
All policies are subject to change without prior notice. In case of any conflict, the Terms of Use shall prevail.