Frequently asked questions
Where are ARTEVA pieces made?
Every ARTEVA piece is handcrafted and globally sourced. Each work is individually made by hand, so slight variations in colour, texture, and finish are natural — they're part of what makes your piece one of a kind.
What are your shipping options and charges?
We offer complimentary Standard (Surface) delivery across India, and Express (Air) delivery at a flat ₹2,000. Customers in Kolkata can also opt for same-day delivery on eligible orders. All orders are dispatched with insured shipping.
Do you offer Cash on Delivery (COD)?
No. We accept all major credit and debit cards, UPI, and net banking through a secure, encrypted payment gateway. Full payment is required to confirm and dispatch your order.
What is your return and refund policy?
As each piece is handcrafted, we accept returns only if an item arrives damaged or incorrect. To claim, share a continuous unboxing video within 48 hours of delivery. Once approved, we arrange a free reverse pickup, and refunds are issued as store credit valid for 6 months.
Do you offer gift wrapping?
Yes — every ARTEVA piece can be beautifully gift-wrapped so it arrives ready to give. You can select this option at checkout.